Refund policy

Refund and Replacement Policy

At Awex Store, we are committed to ensuring customer satisfaction. Our refund and replacement policy is designed to provide clarity and fairness for all transactions.

1. Replacement Policy We do not issue monetary refunds. If a product is defective, damaged, or not as described, we will provide a replacement of the same or equivalent item.

2. Eligibility for Replacement

• Requests must be submitted within 14 days of receiving the product.

• The item must be returned in its original condition and packaging, along with proof of purchase.

• Customers are responsible for return shipping costs unless the issue is due to our error.

3. Exclusions Replacements will not be offered for:

• Items damaged due to misuse or neglect.

• Clearance or final sale items.

4. How to Initiate a Replacement Request Contact us at [awexinternational@gmail.com] with your order details and a description of the issue. We will guide you through the replacement process.